At Bohemescene, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be occasions when you need to return an item or request a refund. Please review the following policy to understand how returns and refunds are handled.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Unused and Unwashed: The product must be in its original condition, unused, and unwashed.

• Original Packaging: The item must be returned in its original packaging, including any accessories or documentation that came with it.

• Return Window: You must initiate a return request within 30 days of receiving your order.

Please note that certain custom-made or personalized items may not be eligible for return unless they are defective or damaged upon arrival.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at [email protected] with your order number, item details, and the reason for your return.

2. Approval & Instructions: Once we review your request, we will provide you with return instructions, including the return address. We aim to process return requests within 2-3 business days.

3. Ship the Item: Please ship the item back to us using a trackable shipping method. You will be responsible for the return shipping costs unless the return is due to a defective, damaged, or incorrect item.

4. Receive Refund: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days.

3. Refunds for Different Cases

• Defective or Damaged Items: If you receive an item that is defective, damaged, or broken, please contact us within 7 days of delivery with photos and details. We will either issue a replacement at no extra charge or provide a full refund.

• Incorrect Items: If you receive the wrong item, please contact us within 7 days of delivery. We will arrange for the correct item to be shipped and cover the cost of returning the incorrect item.

• Undelivered Orders: If your order has not arrived within the estimated delivery window, please contact us at [email protected]. We will investigate with the shipping carrier and, if necessary, issue a refund or ship a replacement.

4. Cancellations and Refunds for Cancelled Orders

• Before Shipment: If you wish to cancel your order, please contact us at [email protected] as soon as possible. If the order has not been shipped, we will issue a full refund.

• After Shipment: If the order has already been shipped, you can still cancel the order by refusing delivery or returning the item upon receipt. In this case, return shipping costs will be deducted from your refund.

5. Non-Refundable Situations

Certain situations are not eligible for refunds, including:

• Items returned after 30 days of receipt.

• Items not in their original condition or damaged due to improper use or handling.

• Sale items, gift cards, and custom/personalized orders unless they arrive damaged or defective.

6. Exchanges

We offer exchanges for defective or incorrect items only. If you received a faulty product, please contact us at [email protected], and we will arrange for an exchange or replacement.

If you have any questions or need assistance with your return or refund, feel free to reach out to our customer service team at:

Email: [email protected]

Address: 400 NJ-38, Moorestown, NJ 08057, United States

Thank you for shopping with Bohemescene.